Frequently Asked Questions

COVID: We are fully COVID accredited by the “Good To Go” Scheme. NHS Test & Trace QR code & sanitiser provided.

Do you have WiFi?
Yes – all cottages have BT business broadband with wifi and it’s included free of charge.

Are children accepted?
Yes – children of all ages are welcome. A travel cot and high chair can be provided on request. Baby-sitting service available.

Can I bring my dog?
One or two dogs most welcome by arrangement. £30 per dog per week or part week.

Do you allow smoking guests?
Yes, of course – in the gardens and courtyards.

Are your rental rates inclusive?
Yes.

Do your cottages have central heating?
Yes, all cottages are fully centrally heated with up-to-date gas combi boilers, serviced annually.

Do you provide towels?
Yes, large bath and hand towels, and tea towels.

Do you provide essentials?
Yes. We provide a supply of tea, coffee, milk, sugar, loo paper, kitchen roll, shower gel, hand wash, cling film, wash machine tablets etc.

What are the check-in and check-out times?
Check in from 3pm. Check out by 10am. Contact us for any special arrangements.

How can I check availability and rates?
Use our availability calendar on the individual cottage pages or you can email or telephone us (details below).

How do we contact you?
Either by phone 01749 679832 or mobile 07774 733702 or email stay@wellscottages.net

What are your cancellation terms?
Cancellations within 4 weeks of arrival date are charged at the full rate.