Frequently Asked Questions

Do you have WiFi?
Yes – all cottages have BT business broadband with wifi and it’s included free of charge.

Are children accepted?
Yes – children of all ages are welcome. A travel cot and high chair can be provided on request. Baby-sitting service available.

Can I bring my dog?
One or two dogs most welcome by arrangement in Stable, Mews & Carden Cottages. £20 per dog per week or part week. Kindly note that dogs are not allowed at Chapter House.

Do you allow smoking guests?
Yes, of course – but smoking is only allowed in the gardens and courtyards.

Are your rental rates inclusive?
Yes.

Do your cottages have central heating?
Yes, all cottages are fully centrally heated with up-to-date gas combi boilers, serviced annually.

Do you provide towels?
Yes, large bath and hand towels, and tea towels.

Do you provide essentials?
Yes. We provide a supply of tea, coffee, milk, sugar, loo paper, kitchen roll, shower gel, hand wash, cling film, wash machine tablets etc.

What are the check-in and check-out times?
Check in from 3pm. Check out by 10am please. Contact us for any special arrangements.

How can I check availability and rates?
Just use our availability calendar on the individual cottage pages or you can email or telephone us (details below).

How do we contact you?
Either by phone 01749 679832 or mobile 07774 733702 or email stay@wellscottages.net

What are your cancellation terms?
Cancellations within 6 weeks of arrival date are charged at the full rate.